My-Pet-Shop.co.uk
UK


Shipping & Returns

Shipping

We aim to ship all orders on the next working day following full cleared receipt of the purchase price. Delivery will take approximately 8 working days. 

Returns

Returns may be accepted when pre-agreed and products are re-packaged in original packaging and returned, undamaged and unused, at the customers own cost to our warehouse address. Unused and undamaged products will be subject to a minimum 10% re-stocking fee (20% on small items) unless previously agreed as faulty or sub-standard.

Replacements will be provided for all products that are returned to our warehouse and are agreed to be genuinely below standard or faulty.

In no circumstances will any credit or replacement be given until the product has been inspected at our warehouse and agreed as faulty or sub-standard.

Products that have been used are not acceptable as returns unless pre-agreed in exceptional circumstances. No refunds are given on used products unless in exceptional circumstances and agreed in advance.

Packages that arrive damaged MUST be signed for as damaged when accepting from the carrier OR returned by refusing to accept and sign for. No claims can be made against the carrier for damage unless this is adhered to. If in doubt sign 'damaged' on the form/terminal presented.

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